Frequently Asked Questions
Everything you need to know about our merino wool garments and service.
What makes your merino wool special?
Our garments are crafted from premium, sustainably sourced merino wool that is naturally odor-resistant, temperature-regulating, and incredibly soft against the skin.
How do I care for my wool& garments?
Most of our items are machine washable on a cold, gentle cycle. We recommend laying them flat to dry and avoiding the use of fabric softeners to maintain the integrity of the fibers.
What is your shipping policy within Europe?
We offer standard and express shipping options across the EU and UK. Orders are typically processed within 1-2 business days, and delivery times vary by country.
Can I return or exchange an item?
Yes, we offer a 30-day return policy for unworn items in their original condition. You can initiate a return or exchange through our online portal.
How do I find the right size?
Each product page includes a detailed size guide with body measurements. If you are between sizes, we generally recommend sizing down for a more fitted look or sizing up for a relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and iDEAL.